Jackie Bardsley

Jackie Bardsley is a Certified Management Consultant (CMC) with over 40 years of business and information systems consulting experience. Jackie specializes in business process design, organizational culture and design, change management, IT strategy, project management, system selection, project assessment, conflict management, and meeting facilitation.

Jackie focuses on the organizational impact of technology and business processes, including leadership, communication, team dynamics, job design, job satisfaction, employee motivation, conflict management, change management, and decision making. Jackie founded Bardsley Associates Inc. in 1987

Project Examples

  • Advised business teams in the design and improvement of key processes to meet organizational objectives.  Processes are designed to align with business strategy and priorities, balancing the competing goals of excellent customer service, employee job satisfaction, profitability, growth, and the community.
  • Advised clients on organizational design, culture, job design, employee motivation, group decision-making and problem solving, change management, and employee development.
  • Planned and facilitated executive, board and leadership retreats to deal with complex and sensitive business issues.
  • Designed and implemented IT governance structures for complex organizations to ensure appropriate IT decision making, funding, and oversight.
  • Provided project assessment and project recovery services for multiple organizations, advising executive management on options for troubled projects.  Advised on establishing good project management procedures and oversight.
  • Designed incentive systems to align employee motivation with strategic business drivers.
  • Defined requirements, developed Requests for Proposal, developed demonstration scripts, advised on vendor selection, assisted with contract and pricing negotiation, developed project risk mitigation strategies, designed data conversion plans, developed test plans and test scripts and managed the implementation of financial, billing, customer service, and human resources systems for over 100 clients in the public sector, private industry and the non-profit sector.
  • Designed business-to-business, business-to-consumer, e-commerce and SaaS systems for a variety of industries including: wood products, seafood, health and fitness, photographic media, building permits, household furnishings, and health care staffing.
  • Advised business owners, executive teams and boards on information technology strategy, including appropriate levels of investment, risk management, and strategic alignment.
  • Provided mentoring to CIOs, project managers and project teams.
  • Consulted on mergers and acquisitions, including the consolidation and alignment of technologies and IT organizations.
  • Designed management reporting systems, extracting data from financial and operational systems to provide meaningful information to support decision making.
  • Advised the executive management teams of other consulting firms and software development firms on good business practices, including the development and adoption of structured requirements, software development, quality assurance and project management.
  • Performed industry research, literature reviews, and meta-analyses of research studies, developed corporate white papers, and advised clients on the application on cutting edge business research.

Career History

  • Bardsley Associates Inc., President and Founder, 1987-present
  • Westin Hotels Corporation, Financial Systems Manager, 1985-1987
  • Price Waterhouse, Staff through Senior Manager, 1974-1985

Education, Certifications, Professional Organizations

  • BA, Economics and Accounting, first class honours, University of Newcastle on Tyne, England
  • MS, Psychology, summa cum laude, California Southern University.
  • MA, Communication Management. GPA 4.0. University of Denver.  Focus on organizational communication, team communication, instructional design, change management, research methods, and statistics
  • Graduate Certificate in Alternative Dispute Resolution, University of Denver - conflict management, negotiation, mediation, group facilitation.
  • Post-graduate Certificate in Industrial/Organizational Psychology, The Chicago School of Professional Psychology.  Focus on organizational culture, organizational design, employee motivation, conflict styles, MBTI and other workplace assessments, management styles, and leadership.
  • Post-graduate studies and research in Psychology, including personality theories and disorders, psychopathology, psychotherapy, interpersonal conflict management, cognitive biases, group therapy, group dynamics, character strengths, motivation, and attitudes to risk.
  • CMC, Certified Management Consultant
  • PMP, Project Management Institute
  • FCA, Chartered Accountant in England
  • LEAN/Six Sigma Certified
  • Certified ScrumMaster (Agile Framework)
  • Member and Past President, Institute of Management Consultants
  • Member, Society for Information Management, American Psychological Association, Scrum Alliance, Association of Chartered Accountants in the US
  • Former Technology Editor, International Journal of Management Consulting
  • Speaking engagements: Seattle Chamber of Commerce, Business-to-Business Expo, University of Washington, Washington State Society of CPAs, Association of Women in Accounting, National Conference of the Internal Audit Association, Financial Executives Institute, the Institute of Management Consultants, and corporate retreats.

Community Service

  • Member, Rotary Club of Seattle
  • Past President, Treasurer, Board Member and Trustee, Seattle Rotary Service Foundation
  • Board member and Treasurer, Boys & Girls Club
  • Volunteer, UW Business School guest lecturer, Minority Business Mentors Program, Business Volunteers for the Arts, Jubilee Women’s Center, and many community service organizations

Partial Client List

Active Voice Corporation, Adobe Systems, Avidian, Corbis, Data Base Inc., Data I/O, Encompass Globalization, Envision Telephony, Isilon Systems, Microsoft Corporation, Onlineshoes.com, Onvia, Optimum Energy, Plymedia, Primus, Sierra Online, Vigilos, W3Net, World2Market.com, WorldCatch, World Wide Packets, WRQ/Attachmate

Life Sciences, Biotech, Medical
Harborview Medical Center, ICOS Corporation, Nastech, Plexus/SeaMED, UW Medical Center, Zymogenetics

Administrative Systems Inc., Alaska Airlines, Ascentium, First Security Bank, InServe Corporation, Perkins Coie, Print Management, Slalom Consulting, Sparling, Two Degrees

Manufacturing and Distribution
Consolidated Metco, Gargoyles Eyewear, Oregon Aero

Non Profit, Higher Education and Government
Casey Family Programs, City of Mountlake Terrace, Gonzaga University, Lakewood Water District, PATH, Pierce County, Pierce County Utilities, the Port of Seattle, Puget Sound Blood Center, University of Washington, YMCA of Greater Seattle


Latest Insights

Overcoming Resistance to Change in Organizations

Sometimes perceived resistance isn’t coming from where you think it is. In this recent white paper, Jackie Bardsley, a Certified Management Consultant with over 35 years of experience, shares her insights.

Trusted. Focused. Experienced.